Privacy Policy The following information explains how Charming Dog Stuff collects, uses, and protects the customer’s personal information. Customer may contact Charming Dog Stuff via phone 1-623-332-7120 or by filling out our contact form. Charming Dog Stuff is very committed to protecting their customers’ personal information.
What information is collected? Charming Dog Stuff will recognize only the customer’s IP address (not the email address) with each visit to Charming Dog Stuffstore. Charming Dog Stuff will require an email address only when a customer purchases via http://www.Shop-CharmingDogStuff.com. The email addresses required from purchasing customers are only for customer service use and customer communication. Charming Dog Stuff also collects information volunteered by the customer for services (i.e. Site registrations, return requests, and surveys). The survey information gathered by Charming Dog Stuff is used solely for internal review in order to enhance the content and products of Charming Dog Stuff. Charming Dog Stuff will not share customers’ information with other organizations for any type of commercial purposes.
For the purposes of promotion fulfillment and customer communication, Charming Dog Stuff may occasionally contract with third parties to assist solely in maintaining and managing customer information. Charming Dog Stuff does not authorize these third parties to use Charming Dog Stuff customers’ information for any purpose other than to improve the Charming Dog Stuff web site shopping experience.
Customer’s Right to Opt Out If customer does not want to receive email marketing communications, customer may click the unsubscribe link at the bottom of the last email marketing communication or call Charming Dog Stuff at 1-623-332-7120, or via online contact form. Please contact the Direct Marketing Association at: http://www.dmaconsumers.org/to learn more about consumer’s rights and to receive less national advertising mail. This can be found under the Consumer Assistance link.
Federal Children’s Online Privacy Protection Act of 1998 (COPPA) Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), Charming Dog Stuff will never knowingly request personally identifiable information from anyone under the age of 13 without requesting parental guidance and consent.
Site Security Charming Dog Stuff protects customer’s online order information by using Secure Sockets Layers (SSL) technology. SSL insures data security and prevents the decoding of customer’s information by unauthorized individuals. Charming Dog Stuff’ is secured with a GoDaddy.com web server certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. It is easy to know if a website is secure. When accessing a secure website, a closed lock icon will be displayed in the status bar of the browser window.
Charming Dog Stuff is also Hacker Safe certified and tested daily by Scan Alert.
Payment Policy Charming Dog Stuffaccepts Pay Pal and all major credit cards.
1) Payments can be made via Visa, MasterCard, American Express, Discover Card or Pay Pal. 2) A confirmed address and telephone number is required for all forms of payment. 3) All orders must possess and be shipped to a verified address (i.e. No P.O. Boxes) and verified phone number in correlation with their designated form of payment *NO EXCEPTIONS*. This is toPREVENT FRAUDULENT CARD ACTIVITY. 4) All payments must be received within 5 days, as well as be payment verified before any order is to be processed and sent to customer. 5) Charming Dog Stuff reserves the right to refuse a payment if it deems the source to be fraudulent.
This payment policy is designed to protect the customer as well as the customer service opportunities implemented by Charming Dog Stuff.
Shipping Policy
Order processing will only be executed upon payment source approval. The process of payment source approval may take 1-2 business days to complete. Once the payment source has been approved, an email will be sent to the customer regarding the order’s shipment date and tracking number enabling the customer to track the order.
Return Policy
Damaged Items If customer discovers concealed or internal damage after unpacking item(s), please contact Charming Dog Stuff customer assistance at 1-623-332-7120 within 48 hours of receipt of order, for a product Return-Replacement Authorization Form (RRAF) to be emailed or faxed to customer. Once the RRAF is completed by customer, signed and faxed back to us, a Return-Replacement Authorization Number (RRAN) will be assigned and sent via email with proper packaging and return destination instructions. Customer will be responsible for return item(s) shipping cost. Charming Dog Stuff will ship replacement item(s) to customer upon receipt of damaged item(s).
Unavailable Items All customers will be notified by email if an item is back-ordered or out-of-stock and may be subject to a full refund or a credit towards another item. Refunds will be issued by the same method of payment use for the original purchase.
Dissatisfied With Items If customer is not satisfied with item(s), customer may return the item(s) within 10 days in original packaging and original condition for a refund minus 20% restocking fee. Furthermore, the customer is responsible for the return shipping charges and shipping insurance. All shipping charges and shipping insurance are non-refundable. Customer must contact Charming Dog Stuff customer assistance at 1-623-332-7120 with the reason for requesting a return. A Return-Product Authorization Form (RPAF) will be emailed to customer and must be completed, signed, and faxed back to Charming Dog Stuff for a Return-Product Authorization Number (RPAN). The RPAN will be sent via email along with proper packaging and return destination instructions.
**Charming Dog Stuff will not accept any returns without an assigned authorization number (RRAN, RPAN). Customer is liable for all shipping costs when returning or exchanging an item. Prior to shipping, all items are inspected thoroughly to confirm products’ high integrity of quality. Moreover, all returns are carefully inspected to verify that they have not been used and are in brand new condition. Charming Dog Stuffreserves the right to refuse a return if it deems that the product’s integrity has been tampered with.
